Despite months and months of pre-planning, for every year-end holiday surge period, there always seems to be the few scapegoat logistics providers or retailers along the customer value-chain that endures the most scorn regarding expected vs. actual performance. This year, the first recipient in the barrel is likely UPS.
Online Customer Fulfillment
Initial online and in-store retail shopping data relative to the five days spanning the 2017 Thanksgiving, Black Friday and Cyber Monday holiday period indeed reflect a rather positive kickoff to this year’s holiday fulfillment period.
As we pen this Supply Chain Matters blog posting at midday on Cyber Monday, by all appearances, online shopping expectations for both the Thanksgiving and Black Friday shopping period are meeting or exceeding expectations.
Supply Chain Matters highlights initial expectations and what to expect as the Thanksgiving holiday kickoffs the 2017 holiday peak period for industry supply chains.
Supply Chain Matters continues with reviewing and self-scoring each of the 2017 Predictions for Industry and Global Supply Chains published at the beginning of this year. This Part Four posting provides an assessment of our prediction for global online shopping platform dominance among Alibaba and Amazon, and that business self-interest would fuel continued supply chain sustainability actions and initiatives.
Supply Chain Matters provides a follow-up to our ongoing blog commentaries related to China’s 2017 Singles Day online shopping event that occurred this weekend. Indications are that this year’s event shattered all previous online sales records and provided added milestones for integrating online and in-store merchandising.