Tag: challenges in online customer fulfillment

The First Scapegoat of the 2017 Holiday Surge Customer Fulfillment Period

Despite months and months of pre-planning, for every year-end holiday surge period, there always seems to be the few scapegoat logistics providers or retailers along the customer value-chain that endures the most scorn regarding expected vs. actual performance. This year, the first recipient in the barrel is likely UPS.

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